Questions about our webstore? Call our Parts department at +1 708-343-7738
Questions about our webstore? Call our Parts department at +1 708-343-7738
Returns & Shipping Policy

Returns & Shipping Policy

Return Policy

AVW will accept for return and credit (whole or partial) any unused parts, unless sold as part of an assembly, custom-made/modified parts, or electronic parts. Used parts may only be returned for credit in the event of manufacturer defect. All parts returned may be subjected to a 20% restocking fee. OEM manufactured parts are subject to OEM warranties, exclusions, and limitations. All parts must be packaged in such a manner as to prevent damage during transit, which would void any claim. Customer pays all shipping costs.

You will be notified by our team within 2 business days if your RGA submission has been approved. Upon approval you will receive an RGA number and shipping instructions. DO NOT ship without an RGA number.  RGA is valid for 45 days from the date of issue.

Shipping

Our products are shipped using the following carriers: USPS, , UPS, . To return your product, you should mail your product to: 105 S 9th Ave, Maywood, Illinois 60153. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item you are required to provide Shipping Carrier and Tracking Number information to customerservice@avwequipment.com before AVW can begin the inspection/evaluation of goods process.

We strongly suggest using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions about this Return Policy, you can contact us at:

AVW Direct
105 South 9th Avenue
Maywood, IL 60153
Phone: (708) 343-7738
E-Mail: customerservice@avwequipment.com