Return Policy
All return requests must be submitted via our RGA Application Form (see RGA/MIR link below). AVW will review all submitted requests and, if approved, assign an RGA number along with providing return instructions. AVW will accept unused items for return within 90 days of shipment. Used parts may be returned in the event of manufacturer defect. This excludes components sold as part of an assembly, custom-made items, modified items, or electronic parts. All returns may be subject to a 20% restocking fee (minimum restocking fee of $30). OEM manufactured parts are subject to OEM warranties, exclusions, and limitations.

All parts sent back must be packaged to prevent damage during transit, which would void any claim. Customer is responsible for all shipping and/or freight cost on all returned item(s), including applicable OEM inspection fees. Parts received at AVW or OEM manufacturer without an RGA number visible on the outside of packaging will be refused, restocked, or discarded. RGA claim is valid for 30 days from date of issue and all items must be returned within this timeframe. AVW reserves the exclusive right of remedy on any RGA request by repairing, replacing, or issuing credit.

Missing or Incomplete Shipments Policy
If you receive a shipment and notice that any items (or components) are missing or incomplete, please contact AVW Parts Department at 708-343-7738 or parts@avwequipment.com within 7 days of delivery. We require documentation and photographs of the shipment, including packaging, packing slips, and any visible damage to the boxes.
• Verification Process: Upon receiving your claim, we will review our shipping records (e.g., pick lists, quality images) to verify the missing items.
• Resolution: If our investigation confirms that items were not included, we will either promptly ship replacement items or issue a credit, depending on your preference.
• Exceptions: Claims submitted after 7 days may be subject to additional review and may not be eligible for replacement or credit.

MIR/RGA Form

Contact Us

If you have any questions about this Return Policy, you can contact us at:

AVW Equipment Company Inc.
105 South 9th Avenue
Maywood, IL 60153
Phone: (708) 343-7738
E-Mail: customerservice@avwequipment.com