Return Policy

Return Policy

AVW will accept unused items for return, within 90 days. Excludes items sold as part of an assembly, custom-made, modified parts, or electronic parts. Credit and/or Replacement will be issued upon AVW discretion. Used parts may only be returned for credit in the event of manufacturer defect.  All parts returned may be subject to a 20% restocking fee.  OEM manufactured parts are subject to OEM warranties, exclusions, and limitations.  All parts must be packaged to prevent damage during transit, which would void any claim. Customer is responsible for all shipping and/or freight costs on all returned item(s) and for shipping and/or freight on all replacement orders. Credit for returned item(s) may only be issued upon return and dependent on AVW Inspection. Parts received at AVW without an RGA number visible on the outside of packaging will be refused, re-stocked, or discarded with no credit given. An RGA number will only be assigned after an RGA form is filled out, submitted and approved for processing. RGA claim is valid for 30 days from date of issue and all item(s) must be returned within this time frame.

You will be notified by our team within 3 business days if your RGA submission has been approved. Upon approval you will receive an RGA number and shipping instructions. DO NOT ship without an RGA number.  RGA is valid for 30 days from the date of issue.

Return of Goods Authorization Form

Welcome to our online return request system. Please submit your Return of Good Authorization Form by following a brief set of questions. Once we receive your RGA Form, you will receive updates regarding the status of your request until resolved.

RGA Form

Contact Us

If you have any questions about this Return Policy, you can contact us at:

AVW Equipment Company Inc.
105 South 9th Avenue
Maywood, IL 60153
Phone: (708) 343-7738
E-Mail: customerservice@avwequipment.com